St. Mary's Health Center is committed to providing exceptional patient care in a safe environment for all patients. To ensure exceptional health care services for our patients, St. Mary’s participates in a national accreditation process sponsored by The Joint Commission. The Joint Commission is an independent, not-for-profit organization governed by a board that includes physicians, nurses and consumers and sets the standards for measuring quality health care in the United States.

If you have questions or concerns about the quality of care you have received at St. Mary’s and this concern has not been resolved by St. Mary’s, you are encouraged to contact The Joint Commission by:

Complaint Line: (800) 994-6610
E-mail: complaint@jointcommission.org
Fax: (630) 792-5636
Mail: The Joint Commission, Office of Quality Monitoring, One Renaissance Blvd., Oakbrook Terrace, IL 60181

In addition to The Joint Commission, concerns may be presented Missouri Department of Health & Senior Services and/or the Missouri Quality Improvement Organization for Medicare patients (QIO-Primaris). Any of these reporting mechanisms are available to patients in addition to working with St. Mary's Health Center representatives to resolve quality or safety concerns.